Refund policy

Returns & Refunds

Every piece that leaves my studio is created with care - and I want it to arrive that way too.

Change of mind
As all prints are produced to order and limited edition works are part of a small, numbered release, I'm unable to offer returns or exchanges for change of mind. I encourage you to read each listing carefully before purchasing, and please don't hesitate to reach out if you have any questions before you buy.

Damaged in transit
If your artwork arrives damaged, I want to make it right. Please contact me within 7 days of delivery at studio@bektreacyart.com with your order number and clear photographs of the damage to both the artwork and the packaging. Once I've reviewed the details, I'll work with you to arrange a replacement where possible.

Please note that limited edition prints are produced in strictly numbered editions. In some cases, a like-for-like replacement may not be available - if this occurs, I'll discuss the best resolution with you directly.

Lost parcels
If your order hasn't arrived within the expected timeframe, please get in touch and I'll do my best to help investigate with the carrier.

Original artworks
All sales of original artworks are final. Please review all images and feel free to ask for additional photos or details before purchasing.

Questions?
I'm always happy to chat. Reach me at studio@bektreacyart.com